Terms and Conditions for the online shop of Swiss Advance

1. Scope

1.1 The website is owned and operated by Swiss Advance AG, Aschbach 1, 8124 Maur, Switzerland. The general terms and conditions apply to the use of the Swiss Advance website and to online orders for customers of the online shop.

1.2 We can add or change the terms and conditions at any time at our own discretion.

1.3 Deviating or additional conditions of the customer will only be recognized if we have expressly agreed to their validity in writing.

2. Term of use

2.1 As a customer, you must provide truthful and complete information during the ordering process.

2.2 We are not obliged to accept a customer's orders or to make our services permanently available. Orders that have already been confirmed remain unaffected.

2.3 If you provide incomplete or incorrect information or fail to notify us of changes, we are entitled to exclude you from using the online shop.

3. Ordering Process

3.1 You start the ordering process by adding the selected products to the shopping cart. You can check the shopping cart again on the overview page before the payment process begins. Please enter your correct delivery address. Select a payment option and check all information for input errors and correct them if necessary before your order is sent and placed.

3.2 By clicking the “Complete Order” button you confirm the binding order of the products in your shopping cart. Immediately after the order has been sent, an email is automatically created and sent. The order is confirmed in this mail.

4. Subject matter of the contract, product characteristics

4.1 The subject of the contract are the products listed in the order and order confirmation at the retail prices specified in the online shop. Errors and omissions are reserved, especially if they affect the availability of the goods.

4.2 The properties of the ordered products are based on the product descriptions in the online shop. Product images on the website may be incorrect under certain circumstances. The colors in particular can vary considerably for technical reasons. Images are for illustrative purposes only and may differ from the actual product. Technical data, weight, dimensions and performance specifications are given as precisely as possible, but may show the usual deviations. The properties described here do not constitute defects in the products delivered to you.

4.3 The presentation of products on the website is a non-binding online catalog and not a legally binding offer.

5. Contract

5.1 The purchase contract is only concluded when we send you an order confirmation by email. The confirmation is the official purchase confirmation. No contract is concluded for ordered products that are not listed in the confirmation. This can also refer to products that are offered in the online shop, but which, for. B. are not available at the time your order is received. In this case, we will reimburse you for all payments that have already been made for the products but cannot be delivered.

5.2 If a product shown in your order is only temporarily unavailable, we will inform you immediately in the order confirmation. You can cancel the contract at any time if there is a delivery delay of more than two weeks. In this case we will reimburse you for all payments already made.

5.3 Products are only sold in normal household quantities. Sales are made exclusively to private customers who are at least 18 years old and have full legal capacity.

6. Preise und Bezahlung

6.1 For orders in our online shop, the prices stated at the time of the order apply. The prices shown are retail prices in Swiss francs and include the 8% VAT applicable in Switzerland.

6.2 The shipping costs charged to you will be stated in the shopping cart before submitting your order.

6.3 Payment for the items is made using the payment methods shown in the ordering process (credit card, PayPal and / or payment on account) according to the conditions specified there.

6.4 When paying by credit card, your credit card will be charged with the amount due when the items are shipped.

6.5 If you pay in advance, we will send the goods to our account immediately after receipt of the invoice amount. Payment must be made within five working days of the order confirmation being sent.

6.6 The option of paying in installments is not available. We reserve the right to claim further damages, in particular processing or bank fees as well as costs for legal proceedings.

6.7 The right to set off exists only if your counterclaims have been legally established or they are recognized by us and are not disputed. You are only entitled to withhold to the extent that a counterclaim is based on the same contractual relationship.

7. Delivery and retention of title

7.1 Unless otherwise agreed, delivery is carried out from our delivery center in 6313 Menzingen (Switzerland) to the delivery address specified by the customer.

7.2 Shipment is via Swiss Post. Since Switzerland is not in the EU, there may be disproportionate delays, e.g. B. come through customs clearance, for which we are not liable and have no influence.

7.3 The specified delivery times are for reference purposes only and are therefore only approximate. Disruptions that are not caused by us or a company commissioned by us (such as logistics companies for the fulfillment of the contract), as well as force majeure can further delay the delivery. We will inform you of such disruptions in shipping as soon as we become aware of them.

7.4 The delivered goods remain the property of Swiss Advance AG until full payment has been made.

7.5 If the items are resold before full payment is made, the claims against the third party buyer will be assigned to us.

8. Redeem advertising vouchers

8.1 Advertising vouchers are vouchers that we issue on certain promotional occasions and that have a specific period of validity. You cannot purchase these vouchers. The following conditions apply as well as the conditions on the respective advertising vouchers.

8.2 Advertising vouchers are only valid for the specified period and can only be redeemed once - before the order process is completed. Promotional vouchers cannot be accumulated, i. H. connected, used (and not together with other advertising vouchers). Individual products may be excluded from the voucher campaign.

8.3 The required minimum order amount is always stated in connection with the voucher. If the required minimum order amount is no longer reached due to a return of goods, we reserve the right to cancel the voucher.

8.4 If the value of the advertising voucher is not sufficient for the order, the difference can be paid using the payment methods we offer.

8.5 If you exercise your right of return, the reduced purchase price will be reimbursed. There is no right to a refund or replacement for a voucher.

8.6 The voucher value is not paid out in cash and there is no credit interest. Remaining voucher amounts will not be refunded.

9. Right of withdrawal

9.1 You have the right to withdraw from this contract within 30 days without giving any reason.

9.2 The cancellation period is 30 days from the date on which you or a third party you have specified took possession of the goods.

9.3 In order to exercise your right of withdrawal, please inform Peter Meyer from Swiss Advance by email at and clearly inform your decision about the withdrawal from the contract.

9.4 In order to ensure compliance with the cancellation period, it is sufficient if you send your message regarding the cancellation of the contract you want before the deadline.

9.5 Consequences of the revocation: If you revoke the contract, we will immediately reimburse all payments already received and not later than 30 days from the date on which we received the notification of the revocation. We use the same payment method for the refund that you chose to pay for the original transaction, unless expressly agreed otherwise. You will not be charged any costs for the reimbursement. We are entitled to suspend the refund until you have returned the items or have provided us with proof of the return, whichever comes first. You must return the goods immediately, but in any case not later than 30 days from the date on which you informed us of your revocation.

Please send returns to: Swiss Advance AG, Aschbach 1, 8124 Maur, Switzerland

The cancellation period is met if you return the goods before the 30-day period has expired. We do not bear the cost of returning the goods.

10. Returns

10.1 You can return all items ordered in the online shop free of charge within 30 days of receipt.

10.2 Unfortunately, items ordered online cannot be returned in a Swiss Advance retail store or at any other point of sale.

11. Transport damage

11.1. If goods are delivered to you with obvious transport damage, we ask you to complain to the shipping company immediately and to contact us as soon as possible.

11.2 If you fail to complain about the transport damage or to contact us, this has no consequences for your statutory warranty rights. However, upon notification, we can more easily assert our own claims against the carrier or the freight insurance company.

12. Defect rights and warranty

12.1 If defective goods are delivered, the legal guarantees applicable in Switzerland are available to you.

12.2 There is only a guarantee for delivered goods if this is explicitly stated in the respective order confirmation for the products.

12.3 Complaints and warranty claims for products made through the Swiss Advance online shop should be addressed to Peter Meyer at the email address

13. Liability

13.1 Claims for damages on your part are excluded, with the exception of claims based on damage to life, limb or health or due to violations of essential contractual obligations (central obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty.

13.2 In the event of a breach of contract, we are only liable for the typical, foreseeable damage if this was caused by simple negligence, provided there are no claims for damages on your part due to damage to life, limb and health.

13.3 The above restrictions also apply to our legal representatives and vicarious agents if the claims are asserted directly against them.

13.4 The provisions of the Product Liability Act remain unaffected.

13.5 No guarantee can be given for error-free and / or constantly available data communication via the Internet with currently available technology. We are therefore not liable for the continuous and uninterrupted availability of the online shop or for technical and electronic errors during an order process that are beyond our control.

13.6 Links on this website to other websites are provided solely for your information and for better navigation. If links to other websites or sources are created, we are not responsible or liable for the availability of the external websites or sources. The content accessible on such websites or via such sources is not our own content and any liability or guarantee with regard to this content is excluded.

14. Intellectual property rights

14.1 The Swiss Advance logo is a registered trademark of the Swiss Advance AG company. The company owns other designs, products and information, and all copyrights or other intellectual property rights on this website or on patents related to this website that are not in any way (electronic or written), neither partial nor complete, copied, reproduced, may be posted, transmitted, modified or distributed without first obtaining the written consent of the owner of such materials or without being legally entitled to do so.

14.2 Downloading or printing out materials from this website is neither an explicit nor an implicit transfer of rights. You may, however, download any page of this website for exclusively personal, non-commercial purposes, provided that you have read the copyright notice do not remove.

14.3 The copyright in certain documents and other materials provided on this website is the property of third parties. These documents and other materials have been made available on the website with the permission of the copyright owner. You must review the notices regarding the copyright of these documents or materials.

14.4 The company reserves all rights that are not granted in accordance with these terms of use (general business conditions).

15. Use of email communication (tracking of clicked links)

15.1 In order to improve electronic communication, the company can analyze usage behavior with regard to e-mails sent by the company. The company records which links are clicked in the emails; This information is assigned to specific user profiles so that the company knows which areas are most interesting for registered e-mail recipients. The company may use this information to personalize the content and promotions displayed to website visitors and email recipients.

15.2 The company does not sell, trade, rent or publish your personal information (name, email address, postal address, telephone number, etc.).

15.3 The company offers you the option of removing the data from the mailing list at any time. The following options are available if you want to remove the data from the company's database and no longer want to receive any further online communication: Each email newsletter contains a link to unsubscribe from the newsletter. Alternatively, you can send us an email. Please give us 72 hours to delete information from the company's database.

16. Confidentiality and data protection

16.1 The confidentiality and data protection guidelines applicable to this website are provided below, which in turn is subject to the terms of use. You hereby acknowledge that the use of this website entails the use of the personal data provided by the company. This data protection declaration forms the basis on which the company uses personal data. By using this website you agree to the data protection declaration. The general terms and conditions oblige you to comply with the relevant data protection regulations.

17. Legal information about our products

Please note that wearing knives in public in Switzerland, for example in Germany (and possibly also in other countries) is subject to special legal requirements and prohibitions. This applies in particular to knives with a one-hand lockable blade (one-hand knife) or to knives with a blade length of more than 12 cm.

18. Service

If you have any questions regarding online orders, you can contact us by email

19. Final provisions

19.1 The contract language is German - even if the present general terms and conditions are provided in other languages, especially in English.

19.2 In the event of discrepancies and disputes in connection with the Swiss Advance AG online shop, the law of Switzerland applies, excluding all laws on international purchases of movable goods.

19.3 Should individual provisions of this contract be or become ineffective, the other contractual conditions remain unaffected

Last update: Februar 2020